Free Returns at Empire
How to return items you don't want
When something turns out to be different than expected or just isn't quite what you want, it's easy to return items either by mail or in the nearest store. You can choose the way that best fits your schedule to make the return for items purchased through the website.
Use the Website
Log in to get started and then follow the links to begin the return process. Your receipt must be loaded into the website before you begin. You can do this whether you're at home on the sofa, in your office at work.
Returning online purchases by mail
If you need to return an item purchased through the store website, you have the option to return it by mail or order a pickup. To process the return by mail, get started by logging into your account through the website. Click on purchase history and then navigate to the item you want to mail back. Click ""start a return"" beside the item. This option lets you use your printer to print out a free return shipping label. Make sure your item is packed in the original packaging and that all the original accessories are packed with it, if there were any accessories. Attach the shipping label and mail the item back. When it's received, your refund will be processed, or a replacement will be sent out to you.
Making a return to a Marketplace partner
When you shop the website, you may notice many products are sold by Marketplace partners. The advantage of making these partners available is that you get a wider selection of products at budget-friendly prices.
By mail you can start a return by logging into your Empire Account from your mobile or desktop, or by contacting Customer Care
hereThere are no Restocking fees or Return shipping fees for most items; please refer to the Return Policy link on the item page for more details.
Haz-mat and freight items have special shipping requirements and the details must be arranged with the Marketplace partner.
If you have questions about the product but don't want to return it, you can email our support team at
support@getempire.com with your Order No. and Question and we will get back to you within 24 hours.
